FOOT AND ANKLE ACADEMY STORE’S 30 DAY EASY RETURN POLICY
Need to return something? It’s easy. Pending inspection, we can accept returns for most merchandise for up to 30 days from your date of receipt, and we will be pleased to issue a refund of your purchase price minus all actual shipping costs and order processing fees, which are not refundable.
We ask that you return your purchase:
- In resalable condition
- With its original packaging intact / undamaged
Used merchandise, no-box or destroyed box, and/or missing warranty/marketing material may result in your merchandise being returned to you without a refund; however, we honor all manufacturer satisfaction & warranty guarantees.
30 DAY RETURN DETAILS
To be accepted for return, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Please do not tape boxes shut, as this could harm the packaging when removed upon receipt of your return. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, only qualify for a store credit, or be sent back to you with no refund issued.
Please allow 7-10 business days for us to receive and process your returned merchandise. After your merchandise is accepted for refund, a credit for the purchase price will be issued in the same form of payment as your original purchase.
If an order qualified for Free Shipping and/or a Volume Discount and the value of the remainder order no longer qualifies for Free Shipping or a Volume Discount, then a credit will be adjusted to reflect the order of item(s) kept.
RETURNING AN ITEM BY MAIL
Please complete and submit the Return/Exchange Authorization (RMA) Form. Be sure to fill out the form completely. You will receive a copy of the form by email, print it and place it in the returned item packaging. We must receive the RMA Form in order to process your return. The return/exchange form must be included in your return package in order to receive proper credit.
For further information, you are welcome to call us at 844-60-ACADEMY or 844-602-2233 or email us using the “Contact Us” Form.
EXCHANGING AN ITEM BY MAIL
We make exchanging items easy. Please complete the Return/Exchange Form (RMA Form). Indicate both the item(s) being returned for exchange as well as the new item(s) desired. If you would like to exchange items for other items with a higher cost, please include payment or we will be glad to charge your credit card that you used with your original order –just provide the 3 or 4 digit security code on the credit card for verification. If you want to use another card, please provide all credit card details on the Return/Exchange Form. If you would like to exchange an item for a lower priced product, following inspection of the received items, we will return the difference to you in accordance with our return policy.
Please allow 7-10 business days for us to receive your item(s) returned for exchange, to process your exchange, and for us to ship the replacement item(s). We offer two options for returning your package for an exchange:
Either call us at (844) 60-ACADEMY or (844) 602-2233 for details over the phone or email us using the “Contact Us” Form.
DAMAGED/DEFECTIVE MERCHANDISE RETURNS
If an item you receive is damaged or defective, please contact our Customer Service Department for instructions on how to return the item for a replacement of the same item, all at no cost to you. Please note: Normal wear & tear is not considered a product defect.
Foot and Ankle Academy Store does everything it can to get your order to you in an efficient and timely manner. Upon receipt, should you choose to refuse delivery of the shipment and allow the shipment to be returned to us, a 20% restocking fee will be deducted from your refund. If you received a Free Shipping promotion, the shipping and order processing fees that would have been charged will also be deducted from your refund. If you paid the usual shipping and order processing fees associated with your orders, these will not be refunded as per our regular Return policy.